Which freight companies do you use and can we track our consignments?
Once your order is packed you will be sent the consignment details which will enable you to track your delivery.
Samples are usually sent out with Australia Post and can be tracked on the Australia Post website using the tracking number we provide.
Larger orders are all sent out with one of the following companies:-
TNT/FEDEX
Your tracking number is linked to their website and if you click on it, it will take you directly to the tracking on their website. If you have any queries about your delivery you are able to ring them on 131150.
NORTHLINE
Your tracking number needs to be noted and then you need to go to the Northline website - track.northline.com.au and you can enter your con note number here and track your consignment. If you have any queries about your delivery you are able to ring them on 1300 722 534.
MAINFREIGHT
Your tracking number needs to be noted and then you need to go to the Mainfreight website - Mainfreight.com/track and you can enter your con note number here and track your consignment. If you have any queries about your delivery you are able to ring them on 02 8869 1845.
Where do you deliver to?
We deliver Australia wide, either to your door or opt for the cost effective method of shipping which is a pick up from one of our freight companies depots that is nearest to you, see Depot Collection addresses to see where your nearest depot is.
How much is freight?
To estimate the cost of shipping just add your items to your cart, click view cart and there you can add your postcode and state, click estimate shipping and you will then be shown the shipping options and costs.
You can either have it shipped to your door or sent to a freight depot for your collection which is normally the more cost effective option.
Approximate Delivery Times
NSW, ACT - 2-3 days
Victoria and Queensland 3-4 days
South Australia 4-5 days
WA - 10 -14 days
NT - 12-14 days
PLEASE NOTE - All freight is charged at cost, we do not look to make money on freight, we simply look to charge you what it will cost us to get the goods to you.
Can I COLLECT my tiles from your warehouse?
Yes your order can be collected from our warehouse in Sydney by prior arrangement but we do require 48hrs notice so that we can get your order ready.
If you are ordering from within NSW you will be offered the collection option at check out, just tick the box that says pick up from Sydney Warehouse and the site will not charge you delivery.
Collection times are strictly by appointment.
Please note the warehouse is not manned at weekends but collections on a Saturday can be arranged by appointment.
Delivery
All orders will be delivered either by courier or haulage companies. Orders are normally delivered between 9am and 5pm, Monday to Friday excluding public holidays.
It will be necessary for you to provide a contact number and email address. We will always do our best to accommodate delivery requests, where possible.
Normally everything over 40kg or two boxes will be packed on a skid for delivery by a truck with a tail lift and they will deliver it to the nearest flat hardstanding! This means that they cannot deliver to the front or rear porch/deck or up any flight of stairs.
Is it possible to have my order delivered to another address?
Yes it is possible to have tiles delivered to another address. We will deliver to the address that you enter as your shipping address, normal conditions will apply.
Is it possible to collect my order from my nearest Fedex or Northline depot?
Yes, you will get this option offered to you during the check out process. This can be a way of lessening your freight costs. Please see Depot Collections for all FEDEX depot addresses in each state.
What time will my delivery be?
Unfortunately it is not possible for us to specify a precise delivery time; all deliveries should be between 9.00am and 5.00pm. As we dispatch you will receive an email with your con note information which will enable you to track your consignment.
What if I am not at home when the delivery arrives?
Unless you specify otherwise, your delivery will be left in a safe location at the road side of your property.
What if my tiles are damaged or the order is not correct?
All damages or irregularities must be notified within 1 week of the delivery. You must notify us of the exact amount missing or damaged and free replacements will be sent and swapped over on the next available delivery. Due to the nature of the goods it will be deemed acceptable if there are 1 or 2 broken tiles and would recommend that you use them where cuts are necessary. If on first inspection you notice that there are damages please indicate this on the driver’s paperwork.
What if I order too many tiles?
Unfortunately we do not accept the return of surplus tiles; however we do recommend that you order approximately 10% extra for wastage due to cutting. We would suggest only 5% on mosaics.
What is your Returns Policy?
PLEASE CHOOSE CAREFULLY. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, or different from a sample shown to you or are not fit for purpose.
BEFORE PURCHASING FROM US, PLEASE ASSURE YOURSELF BY PURCHASING/VIEWING SAMPLES AS TO THE COLOURS AND TEXTURES AS ACTUAL PRODUCTS MAY VARY FROM WHAT YOU SEE ON YOUR COMPUTER MONITOR.
In the event that we are unable to immediately fulfil an order that has been placed, we will offer you two options. We will inform you of when the goods will be available and either fulfil the order at that time with your consent or alternatively we will provide a full refund immediately.